Real-time business intelligence and key performance indicators | Updated: November 25, 2024
110 customers with lifetime value >$10K are at high churn risk (score >60). Immediate retention campaigns could save $8.5M in annual revenue. Recommended action: Personal outreach within 48 hours with competitive match offers.
Our network quality score (88/100) trails Verizon (92/100). Customer surveys indicate 23% cite "network quality" as reason for considering switch. Recommended: $50M infrastructure investment to close gap and improve retention.
Analysis shows we're underpriced on 3 high-demand plans (Unlimited Basic, 15GB, Family 4-Line). Strategic price increases of $5-10/month could add $87K annually with minimal churn impact based on demand elasticity.
Our 99.2% coverage leads the market (industry avg 96.8%). Marketing campaigns emphasizing coverage show 45% higher conversion rates. Recommended: Double down on "Coverage + Value" positioning in Q1 2025.
47 customers on limited plans consistently exceed data allowances, generating $18.50/month in overages but creating dissatisfaction. Proactive upgrade campaign could convert 70% to unlimited plans, improving satisfaction and reducing churn risk.